Request to Order allows buyers to request products that may be handmade, custom-made, limited in stock, or produced on demand.
The seller can confirm availability, production time, or possible alternatives before the order is finalized.
Qraftiq is a curated online marketplace for handmade, artisanal and locally crafted products made across Africa.
We connect conscious buyers with passionate creators, offering unique items full of soul and story.
Yes. Qraftiq sellers are vetted for quality and originality. Most items are handcrafted, often in small batches, using locally sourced materials.
We manually review every seller before they go live and monitor performance through ratings, reviews and activity.
We also highlight Featured and Pro Sellers known for consistent quality and great service. For new sellers, Qraftiq uses additional safeguards for their first sales to ensure secure experiences.
Qraftiq is designed to connect buyers around the world with African makers and brands.
Shipping availability depends on the individual seller and the countries they choose to ship to. On the product page, buyers can already see whether a product can be shipped to their location, along with the available shipping options.
Yes, many sellers offer international shipping. Check each product page for details or use filters to show items available for global shipping.
Yes. Some sellers offer customization options. Look for “Request Custom Order” on the product page or send a message to the seller directly before placing your order.
Browse products, click on an item you love, select any options (if available), and click “Add to Cart”.
When ready, proceed to checkout and complete payment securely.
We support a variety of local and international payment methods, including:
- Mobile Money (MTN, Telecel, AirtelTigo)
- Credit/debit cards
Each seller ships their own products.
Shipping times and costs may vary based on location and shipping method.
You’ll see estimated delivery details before checkout, and after your order ships, you’ll receive tracking details (when available) and email updates.
Once your item is shipped, you’ll receive a tracking link (if provided by the seller).
You can also log into your Qraftiq account at any time to check your order status.
International deliveries may occasionally face delays due to customs or local couriers.
If your item is delayed:
First, contact the seller directly through your account.
If you’re unable to resolve it, Qraftiq can step in to help mediate where possible.
Please note: since sellers handle their own shipping, Qraftiq cannot be directly responsible for delays, but we’re committed to supporting you and ensuring a smooth experience.
For certain orders (especially from new sellers), funds are held until delivery is confirmed.
If your order doesn’t arrive, contact the seller first. If no resolution is reached, contact Qraftiq Support. We will investigate and take action as needed.
Cancellations and returns are handled by each seller individually.
Please check the seller’s return policy on the product page before purchase.
Note: Handmade or custom-made items may be non-returnable.
Click “Help” at the bottom of any page or email us at support@qraftiq.com.
We’re here to assist with platform-related questions and support for order issues.
Yes. We’re committed to giving you a safe, enjoyable shopping experience.
We verify all sellers before they start selling.
For new sellers, we hold certain payments until delivery is confirmed.
If there’s a problem with your order, we help mediate between you and the seller to find a solution.
Please note: each seller is responsible for their products and shipping. Qraftiq supports buyers but does not assume direct liability for sellers’ actions.