Any artisan, creative entrepreneur or small brand that creates handmade or small-batch products in Africa is welcome to apply.
Click “Start Selling” on the homepage, complete your application and await approval. Once approved, you can build your storefront and list products.
Only handmade, crafted, or creatively designed products made in Africa are accepted.
We do not allow the reselling of mass-produced goods. All sellers must follow our Content Guidelines to ensure quality and authenticity.
Payouts are processed through Qraftiq’s secure payment gateway.
Standard payouts are received within 2 business days to your mobile money or bank account.
There’s no limit. We encourage thoughtful listings with good-quality photos and detailed descriptions.
No. Professional photography is not required, but clear and high-quality images are strongly encouraged.
Even simple phone photos can work well when taken in good lighting with a clean presentation. Strong visuals help buyers better understand and trust your products.
You can upload products using your phone, tablet, or computer.
Sellers are responsible for fulfilling and shipping their own orders.
Qraftiq may provide tips, integrated tracking tools and guidance to support you.
Yes. You can choose to sell locally, internationally, or both.
You decide which countries you ship to, which shipping methods you offer, and your own shipping prices and delivery times.
Buyers will only see the shipping options available for their location.
You must ship within your stated processing time. Late shipping can affect your shop rating and visibility.
Yes. Qraftiq helps connect African makers and brands with buyers around the world.
If a product is available for international shipping to a buyer’s location, the buyer will see that it can be delivered to them. Even if shipping is not available everywhere, your shop and products can still be discovered internationally on the platform.
Each seller manages their own refund and return policy. Buyers can view a shop’s policies before ordering.
In cases involving damaged items, delivery issues, or disputes, sellers are expected to respond promptly. If needed, Qraftiq may step in to help review and resolve the situation fairly.
Yes, you can contact us via email or chat.
We also provide guidance through tips, help articles and seller onboarding materials.
Premium sellers receive priority support.
This depends on the reason for return:
If the item is defective or incorrect, the seller covers the cost.
For other reasons (e.g., change of mind), buyers typically pay return shipping.
We require basic seller verification and encourage:
Clear communication
Transparent product listings
Reliable, fast shipping
Use high-quality photos & accurate descriptions
Keep processing times short
Maintain high ratings & positive reviews
The Pro Seller badge is awarded to sellers who consistently:
Ship on time
Deliver high-quality products
Maintain excellent customer feedback
Qraftiq encourages sellers and buyers to resolve issues through direct communication.
While Qraftiq does not mediate every case, we take abuse and feedback seriously and may take action if necessary.
Request to Order allows buyers to request products that may be handmade, custom-made, limited in stock, or produced on demand.
The seller can confirm availability, production time, or possible alternatives before the order is finalized.
Qraftiq is a curated online marketplace for handmade, artisanal and locally crafted products made across Africa.
We connect conscious buyers with passionate creators, offering unique items full of soul and story.
Yes. Qraftiq sellers are vetted for quality and originality. Most items are handcrafted, often in small batches, using locally sourced materials.
We manually review every seller before they go live and monitor performance through ratings, reviews and activity.
We also highlight Featured and Pro Sellers known for consistent quality and great service. For new sellers, Qraftiq uses additional safeguards for their first sales to ensure secure experiences.
Qraftiq is designed to connect buyers around the world with African makers and brands.
Shipping availability depends on the individual seller and the countries they choose to ship to. On the product page, buyers can already see whether a product can be shipped to their location, along with the available shipping options.
Yes, many sellers offer international shipping. Check each product page for details or use filters to show items available for global shipping.
Yes. Some sellers offer customization options. Look for “Request Custom Order” on the product page or send a message to the seller directly before placing your order.
Browse products, click on an item you love, select any options (if available), and click “Add to Cart”.
When ready, proceed to checkout and complete payment securely.
We support a variety of local and international payment methods, including:
- Mobile Money (MTN, Telecel, AirtelTigo)
- Credit/debit cards
Each seller ships their own products.
Shipping times and costs may vary based on location and shipping method.
You’ll see estimated delivery details before checkout, and after your order ships, you’ll receive tracking details (when available) and email updates.
Once your item is shipped, you’ll receive a tracking link (if provided by the seller).
You can also log into your Qraftiq account at any time to check your order status.
International deliveries may occasionally face delays due to customs or local couriers.
If your item is delayed:
First, contact the seller directly through your account.
If you’re unable to resolve it, Qraftiq can step in to help mediate where possible.
Please note: since sellers handle their own shipping, Qraftiq cannot be directly responsible for delays, but we’re committed to supporting you and ensuring a smooth experience.
For certain orders (especially from new sellers), funds are held until delivery is confirmed.
If your order doesn’t arrive, contact the seller first. If no resolution is reached, contact Qraftiq Support. We will investigate and take action as needed.
Cancellations and returns are handled by each seller individually.
Please check the seller’s return policy on the product page before purchase.
Note: Handmade or custom-made items may be non-returnable.
Click “Help” at the bottom of any page or email us at support@qraftiq.com.
We’re here to assist with platform-related questions and support for order issues.
Yes. We’re committed to giving you a safe, enjoyable shopping experience.
We verify all sellers before they start selling.
For new sellers, we hold certain payments until delivery is confirmed.
If there’s a problem with your order, we help mediate between you and the seller to find a solution.
Please note: each seller is responsible for their products and shipping. Qraftiq supports buyers but does not assume direct liability for sellers’ actions.