Any artisan, creative entrepreneur or small brand that creates handmade or small-batch products in Africa is welcome to apply.
Click “Start Selling” on the homepage, complete your application and await approval. Once approved, you can build your storefront and list products.
Only handmade, crafted, or creatively designed products made in Africa are accepted.
We do not allow the reselling of mass-produced goods. All sellers must follow our Content Guidelines to ensure quality and authenticity.
Payouts are processed through Qraftiq’s secure payment gateway.
Standard payouts are received within 2 business days to your mobile money or bank account.
There’s no limit. We encourage thoughtful listings with good-quality photos and detailed descriptions.
No. Professional photography is not required, but clear and high-quality images are strongly encouraged.
Even simple phone photos can work well when taken in good lighting with a clean presentation. Strong visuals help buyers better understand and trust your products.
You can upload products using your phone, tablet, or computer.
Sellers are responsible for fulfilling and shipping their own orders.
Qraftiq may provide tips, integrated tracking tools and guidance to support you.
Yes. You can choose to sell locally, internationally, or both.
You decide which countries you ship to, which shipping methods you offer, and your own shipping prices and delivery times.
Buyers will only see the shipping options available for their location.
You must ship within your stated processing time. Late shipping can affect your shop rating and visibility.
Yes. Qraftiq helps connect African makers and brands with buyers around the world.
If a product is available for international shipping to a buyer’s location, the buyer will see that it can be delivered to them. Even if shipping is not available everywhere, your shop and products can still be discovered internationally on the platform.
Each seller manages their own refund and return policy. Buyers can view a shop’s policies before ordering.
In cases involving damaged items, delivery issues, or disputes, sellers are expected to respond promptly. If needed, Qraftiq may step in to help review and resolve the situation fairly.
Yes, you can contact us via email or chat.
We also provide guidance through tips, help articles and seller onboarding materials.
Premium sellers receive priority support.
This depends on the reason for return:
If the item is defective or incorrect, the seller covers the cost.
For other reasons (e.g., change of mind), buyers typically pay return shipping.
We require basic seller verification and encourage:
Clear communication
Transparent product listings
Reliable, fast shipping
Use high-quality photos & accurate descriptions
Keep processing times short
Maintain high ratings & positive reviews
The Pro Seller badge is awarded to sellers who consistently:
Ship on time
Deliver high-quality products
Maintain excellent customer feedback
Qraftiq encourages sellers and buyers to resolve issues through direct communication.
While Qraftiq does not mediate every case, we take abuse and feedback seriously and may take action if necessary.