Any artisan, creative entrepreneur or small brand that creates handmade or small-batch products in Africa is welcome to apply.
Click “Start Selling” on the homepage, complete your application and await approval. Once approved, you can build your storefront and list products.
Only handmade, crafted, or creatively designed products made in Africa are accepted.
We do not allow the reselling of mass-produced goods. All sellers must follow our Content Guidelines to ensure quality and authenticity.
Free sellers get access to the platform to be able to sell anywhere.
Payouts are processed through Qraftiq’s secure payment gateway.
Standard payouts are received within 2 business days to your mobile money or bank account.
There’s no limit. We encourage thoughtful listings with good-quality photos and detailed descriptions.
No, but great images help you sell more!
Qraftiq provides free DIY photography tips and you can optionally:
Book professional photography at an affordable rate
Use Premium Photo editing tools to enhance your own photos
You can upload products using your phone, tablet, or computer.
Sellers are responsible for fulfilling and shipping their own orders.
Qraftiq provides shipping templates, integrated tracking tools and guidance to support you.
Yes.
And Qraftiq offers DHL setup support and multi-currency options for Premium sellers.
You must ship within your stated processing time. Late shipping can affect your shop rating and visibility.
Q: Can international buyers find me?
Absolutely. Qraftiq connects African artisans with global buyers through smart marketing, AI-powered search tools, and localized promotions.
Buyers can request refunds or returns through Qraftiq. Sellers must respond within 48 hours.
Failure to respond may result in automatic approval of the refund.
Yes, you can contact us via email or chat.
We also provide guidance through tips, help articles and seller onboarding materials.
Premium sellers receive priority support.
This depends on the reason for return:
If the item is defective or incorrect, the seller covers the cost.
For other reasons (e.g., change of mind), buyers typically pay return shipping.
We require basic seller verification and encourage:
Clear communication
Transparent product listings
Reliable, fast shipping
Upgrade to Premium for homepage placement
Use high-quality photos & accurate descriptions
Keep processing times short
Maintain high ratings & positive reviews
The Pro Seller badge is awarded to sellers who consistently:
Ship on time
Deliver high-quality products
Maintain excellent customer feedback
Qraftiq encourages sellers and buyers to resolve issues through direct communication.
While Qraftiq does not mediate every case, we take abuse and feedback seriously and may take action if necessary.