Welcome to Qraftiq!
Qraftiq is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and the choices available to you. By using Qraftiq, you agree to the practices described here.
1. Information We Collect
1.1 Account Information
We collect the information you provide when creating an account:
- Name
- Email
- Phone number
- Address
- Shop details (for sellers)
1.2 Guest Checkout Information
If you place an order without creating an account, we still collect the information needed to process the order:
- Name
- Email
- Phone number
- Delivery address
- Order details
Guest data is treated with the same level of protection as account data.
1.3 Identity Verification Data (Sellers Only)
Processed securely by our third-party verification partner:
- ID document images
- Facial or biometric match data
- Business certificates (if applicable)
1.4 Usage Data & Technical Data
We automatically collect certain information whenever you browse Qraftiq, including:
- IP address
- Device type and browser
- Pages viewed and time spent
- Clicks and navigation paths
- Approximate location (city-level, not exact address)
- Login activity
- Session information (used to remember where you left off)
This helps us:
- Improve the website performance
- Detect unusual or fraudulent behavior
- Keep your browsing session active
- Remember your cart, wishlist, or place in the process when you return
This is NOT the same as marketing cookies. It's basic session data required for the platform to function correctly.
1.5 Payment Data
Collected and processed by trusted third-party payment providers. We never store:
- Card numbers
- Mobile money wallet numbers
- Bank credentials
1.6 Public Seller Data
Visible to all users once a seller opens a shop:
- Shop name
- General location (e.g., "Accra, Ghana")
- Listings, photos, and descriptions
- Reviews and ratings
2. How We Use Your Data
We use your information to:
- Create and manage your account
- Verify seller identity and prevent fraud
- Process payments and payouts
- Enable communication between buyers and sellers
- Improve platform stability and performance
- Personalize your experience
- Provide customer support
- Display your shop and products publicly (for sellers)
We do not sell your data.
3. Legal Basis for Processing
Depending on your region, we process data based on:
- Contractual necessity (to operate your account)
- Legitimate interest (fraud prevention, platform safety)
- Legal obligations (tax, accounting, compliance)
- Consent (marketing communication, certain cookies)
You can withdraw consent at any time.
4. Third-Party Service Providers
We may share necessary information with:
- Payment processors (for payments and payouts)
- Identity verification partners
- Analytics and performance tools
- Logistics or shipping providers (if connected)
- Customer support systems (for managing requests)
These partners are required to protect your data and cannot sell it.
5. Payment Holds & Fraud Prevention
We may review:
- Order history
- Dispute patterns
- Verification status
- Unusual activity
This information may result in temporary payment holds to protect buyers, sellers, and Qraftiq.
6. Cookies & Tracking Technologies
Qraftiq uses cookies for:
- Login sessions
- Security
- Performance analytics
- Saving your preferences
You can disable cookies in your browser, but some features may not work correctly.
7. Data Retention
We keep data only as long as necessary for:
- Running your account
- Legal or tax compliance
- Fraud prevention
- Security monitoring
Some information must be retained for Legal compliance,Fraud prevention,Accounting and tax requirements.This includes:
- Order and transaction information retained for tax and accounting purposes (up to 7 years)
- Records required to comply with applicable legal and regulatory obligations
- Data retained for fraud prevention and platform security
- Anonymized analytics data used to improve platform performance and user experience
8. Account Deletion
When you delete your account:
- Your profile and public shop (if applicable) are removed
- Listings and reviews are no longer visible
- Some information remains stored to comply with legal and financial regulations
- Identity verification data follows the retention rules of our verification provider
- We retain certain non-personal data for business analytics, to understand sales trends, product categories, regions and platform performance. This data is aggregated and anonymized, meaning it can no longer identify you.
Some information must be retained for Legal compliance,Fraud prevention,Accounting and tax requirements.This includes:
- Order and transaction information retained for tax and accounting purposes (up to 7 years)
- Records required to comply with applicable legal and regulatory obligations
- Data retained for fraud prevention and platform security
- Anonymized analytics data used to improve platform performance and user experience
9. Your Rights
You have the right to:
- Request a copy of the data we hold
- Request correction of inaccurate data
- Request deletion of certain data
- Withdraw consent to marketing communications
- Object to certain types of processing
- Request limitations on how we use your data
10. Security
We take strong precautions to protect your data:
- Encryption
- Secure servers
- Restricted access to sensitive information
- Monitoring for suspicious activity
No system is 100% secure, but Qraftiq uses industry-standard protections.
11. Children's Privacy
Qraftiq is not intended for children under 18 unless supervised by a parent or guardian.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will include a new "Last updated" date and be posted on the platform. Continued use of Qraftiq after changes means you accept the updated policy.
